Your window blind shades are insured through the manufacturer while being shipped. It is your responsibility when signing for receipt of the window blind shades, to thoroughly check the condition of the cartons. If you notice any damage to the boxes, indicate this on the courier’s delivery ticket. We would suggest that you sign your name and write “Damaged cartons” beside it. We ask that you notify us within 24 hours from the time you receive the damaged window blind shades and supply us with a copy of the delivery ticket to process the claim with the courier. We will coordinate the repair or replacement of the damaged window blind shades.